Below you will find answers to questions we are asked the most. If you can’t find an answer to your query then please get in touch.General Questions
How does the order process work?
Before you place an order then we want you to be happy with the design and layout first. Visit the design you like on our website and request a free proof using the form at the bottom of the design page. We will email you a free no obligation pdf proof so you can check the layout and design. You can amend this as many times as you like. We will send you a unique design reference with each proof. Once you are happy with your proof you can revisit our site to place your order and it will be printed to the exact design reference you have approved.
Do you send samples?
yes, they are completely free of charge (Including free postage). Simply click 'Free Sample' in the quantity drop down on the design you like and add it to your basket. Samples are supplied with sample text inside. We are not able to personalise samples due to the time and costs involved. Please limit your sample requests to 5. Samples are usually sent same day by first class if requested before 4pm Monday to Friday
How long will delivery take?
We pride ourselves on a fast and efficient delivery process. Free proofs are usually sent within a couple of hours of request. Once approved and ordered we normally ship within 5 working days. The delivery times usually reduce to 48 hours or less as we increase our production shifts at the end of November and through the first couple of weeks of December. Keep an eye on our homepage and individual product pages for up to date turnaround times.
How can I get a price / quote?
Our cards come in 3 price brackets. Price A is the cheapest through to Price c, the most expensive. We often have promotions on certain designs so a price band C card with discount, for example, can be cheaper than a price band B card. It does not always follow that a higher price band card is better quality than a lower price band card. Various factors are taken into account, not least the cost to licence the original artwork from the designer or publishing house. Please do request some free samples to compare designs.
Do your prices include VAT?
No, since we supply primarily to businesses then our prices exclude VAT. VAT is added during checkout and a VAT invoice is supplied with all orders.
What payment methods do you accept?
We can accept payment by debit or credit card (Visa / Mastercard), Company cheque, BACS, Bank Transfer. We do not take American Express. You do not need to make any payment to receive a free proof and you are under no obligation to order if you are are unhappy with the proof.
Do I receive an invoice for my order?
Yes, you will receive a VAT invoice with your goods. A copy will also be emailed to you upon despatch.
What thickness are your cards?
All of our cards are at least 300gsm thick. Please request up to five free samples to see the quality yourself before you order.
What size are your cards?
We have various card sizes. Our square cards will be either 145mm square or 160mm square depending on the design. Our portrait and landscape cards are all 149mm x 203mm. The card size is shown against every design on our website and in our brochure. We are unable to change the sizes of any of our designs. All cards fall within the standard Royal Mail 'Letter Size' category.
Are envelopes provided?
Absolutely, we provide quality white 120gsm peel and seal envelopes with all orders. We also provide a few spares with every order to cover any addressing mistakes."]
Is personalisation included in the costs
Personalisation inside the cards is included for all our cards. This includes any amount of text and any signatures and logos. Personalisation on the front of the card is available for some of our designs and this too is included in the cost where it is available. We only charge extra is colour print is required inside the card. So if you require your logo to be printed in colour inside then an additional fixed fee of £50.00 is charged. Designs that allow front personalisation can be viewed by clicking here Designs that allow a free colour logo on the front of the card can be viewed by clicking here
Can you print my logo inside the card?
Yes, we can print any logos inside the card. Black / Greyscale logos are free of charge but if you require colour print inside then an additional fixed fee of £50.00 applies. If you must have your logo in colour then you might like to check our selection of designs which include a logo on the front free of charge.
Can you print my signatures inside the card?
Absolutely, and there is no extra charge for this service. If you have lots of signatures we recommending choosing a landscape or portrait design. You can send the original signatures for us to scan or you can scan them yourself. Upload your signatures when requesting a free proof on the product design page."]