FAQ
General Questions
How does the order process work?
We have an online personalisation tool for each of our designs so you can customise your card with you company's details, logo etc. After you have personalised you add the product to the basket, choose a quantity and place your order.
Do you have a brochure?
No, we are constantly updating our product range and all of our designs are on our website, organised into different popular themes.
Do you send samples?
Yes, they are completely free of charge. Samples are supplied with sample text inside. We are not able to personalise samples due to the time and costs involved. Please limit your sample requests to 5. Samples are usually sent same day by first class if requested before midday Monday to Friday
How long will delivery take?
We pride ourselves on a fast and efficient delivery process. We normally ship within 5 working days. The delivery times usually reduce to 48 hours or less as we increase our production shifts at the end of November and through the first couple of weeks of December. Keep an eye on our homepage for up to date turnaround times.
How can I get a price / quote?
All of our prices are online and are displayed against the product. Our cards come in 3 price brackets. Price A is the cheapest through to Price c, the most expensive. The quality of all of our cards is the same and the price variation is mainly due to the cost to licence or commission the original artwork from the designer or publishing house. Please do request some free samples to compare designs.
Do your prices include VAT?
No, since we supply primarily to businesses then our prices exclude VAT. VAT is added during checkout and a VAT invoice is supplied with all orders.
Can I get a VAT Invoice?
Yes, when your order ships we will email you a VAT invoice, along with the tracking details of the shipment.
Do you ship to Channel Islands?
Yes, you will be able to choose Jersey or Guernsey at checkout. We charge a flat delivery rate of £12.00 and VAT will be removed from the transaction.
Do you ship to Northern Ireland?
No, unfortunately we do not ship to Northern Ireland.
Do you ship overseas?
No, I am afraid that most of our designs are only licensed for sale within the UK so we are restricted on where we can sell our cards.
How does the charity donation work?
Our pricing include a 10p per card donation to the charity you choose when personalising your card online. We provide a donation receipt with your order except for Cancer Research UK. For Cancer Research UK we have a partnership agreement and make the 10p per card royalty payment for all customers who choose them in a single invoice payment early in the new year.
Do you have a phone number I can contact you?
No, we operate entirely online. We do have a live help facility (hit the chat button below) which is available most of the time during office hours or you can leave a message and we will get straight back to you.
Personalisation Questions
The following questions cover some of the most popular queries regarding our online personalisation tool.
How do I save a design that I have started?
If you have started a design and wish to return to it later then simply add the design to your basket. You will be able to return to the design at a later date by returning to the basket (on the same computer) and clicking the edit button to return to the designer.
How do I add more than one logo or signature?
Only certain designs allow logos on the front of the card but any design can have multiple logos and / or signatures inside. To add additional logos or signatures click the ADD LOGO / IMAGE button and then first go to the Add Photo Frame tab to add a frame for each additonal logo or signature. After you have uploaded the additional logo or signature you will be able to reposition and scale the frame to where you would like it go.